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24 months special financing‡* SEE DETAILS>

Online Purchase Return Policy

Standard Shipping Items

We accept the return of Standard Shipping item(s) within 30 days of delivery. Return shipping or pickup fees may apply. To report delivery damage or make a return, contact Guest Experience. Items must be returned in their original condition with all accessories and parts. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following our receipt of the returned item(s) for any credit or refund to display on your credit card statement.

For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

ITEMS MAY NOT BE RETURNED IN STORES.

White Glove Delivery and Doorstep Delivery For Items Ordered Online

⁠Please inspect your items on delivery or pickup. For White Glove and Doorstep Delivery, you MUST contact Guest Experience within three (3) business days of delivery if your item is damaged or defective, and we’ll work with you to repair or replace the item, however NON-DAMAGED AND NON-DEFECTIVE ITEMS MAY NOT BE RETURNED. For White Glove and Doorstep Delivery items where a manufacturing defect is discovered after three (3) business days of delivery, consult the manufacturer’s warranty, if any.

Return Requirements

⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery).

⁠We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery.

Mattresses and Foundations

⁠Returns on mattresses or foundations are controlled by the manufacturer’s warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds

⁠The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.

In-Store Purchase Return Policy:

If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store’s phone number is located on your receipt or on our  store locator .

For additional details on the offers on this page,  click here to learn more.  

In-store Only: No interest for 60 months ^°
⁠On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases.

^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No interest will be charged on amount financed and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/31/2025 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. Discounts on Regular Price items may be available depending on the payment method or promotional financing offer you select. For more information on our Regular Price discounts or for additional promotional financing options, see a sales associate for details. 

24 Months Special Financing‡* - Online Only 
⁠ On qualifying purchases made with your Ashley Advantage® Synchrony credit card. Minimum purchase of $999 required online.

‡*Subject to credit approval. Minimum monthly payments required. See www.ashleyfurniture.com for details.  

$1 to Start‡^
⁠ ‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.

Email & SMS Welcome Offer: $50 off your next purchase^† — Email Featured
^†Use the promo code provided for $50 off your purchase of $999.99 or more at participating Ashley-branded stores or at checkout on www.ashleyfurniture.com . Previous purchases excluded. Minimum purchase amount must be met in a single transaction before taxes and delivery fees. Cannot be combined with any other offer or discount. Offer excludes clearance/closeouts, floor models, furniture protection plans, warranty, service charges, or Purple, Beautyrest Black®, Sealy Conform™, Tempur-Pedic®, Nectar, Stearns & Foster®, Serta® iComfort®, Sealy® Hybrid™, Serta® Motion Essentials® and Serta® Motion Perfect® product purchases. Offer is nontransferable and does not apply to sales tax, shipping, In-Home Delivery, or handling charges. Prices or offers may vary in Hawaii and Alaska. Ashley-branded stores may be owned and operated by Ashley Global Retail, LLC (or subsidiaries), or independent licensees. See store associate for more details. Offer expires 30 days after coupon issued online at 11:59pm EST.