Frequently Asked Questions

Review our  Privacy Policy .

Yes, there are many Ashley Stores located around the globe.  Locate a store .

Not yet, however, we do have many Ashley Stores located around the globe;  Find a store .

1. Click on My Account located in the upper right hand corner of this page.
2. Click on the Sign In button displayed in the drop down menu.
3. Enter your account email and password and click the Sign In button.
4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
7. Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice. You can also go to  http://ashleyfurniture.parts  with you item number and serial number to order warranty parts. 

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

Using the item number from your email confirmation or from the packing list, key the item number into the search box.  Once you are on the product detail page, the assembly instructions are there and you can print as needed. 

Assembly Instructions

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.

If not, you may contact Customer Care at 866-436-3393 or Message Us on the website; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. 

Or you may fax your request to 800-856-4976 or mail it to:

Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also, call Customer Care at 866-436-3393.

Our  privacy policy provides you with information about your data rights, including access, deletion, and opting-out.  Just go to  https://www.ashleyfurniture.com/privacy-policy/ or, to submit a request, click  https://preferences.ashleyfurniture.com .

Just click “Unsubscribe” located at the bottom of the email.

Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc.

Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Representative".

Ashley has posted an email scam reporting system with tips to avoid becoming a victim on its commercial website. Please take a moment to review the reporting system .

Online Purchase Return Policy

Standard Shipping Items

We accept the return of Standard Shipping item(s) within 30 days of delivery. Return shipping or pickup fees may apply. To report delivery damage or make a return, contact Guest Experience. Items must be returned in their original condition with all accessories and parts. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following our receipt of the returned item(s) for any credit or refund to display on your credit card statement.

For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

ITEMS MAY NOT BE RETURNED IN STORES.

White Glove Delivery and Doorstep Delivery For Items Ordered Online

⁠Please inspect your items on delivery or pickup. For White Glove and Doorstep Delivery, you MUST contact Guest Experience within three (3) business days of delivery if your item is damaged or defective, and we’ll work with you to repair or replace the item, however NON-DAMAGED AND NON-DEFECTIVE ITEMS MAY NOT BE RETURNED. For White Glove and Doorstep Delivery items where a manufacturing defect is discovered after three (3) business days of delivery, consult the manufacturer’s warranty, if any.

Return Requirements

⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery).

⁠We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery.

Mattresses and Foundations

⁠Returns on mattresses or foundations are controlled by the manufacturer’s warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds

⁠The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.

In-Store Purchase Return Policy:

If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store’s phone number is located on your receipt or on our  store locator .

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Ashley Specials, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired. View the latest  Ashley Coupons, Sales & Offers

If you bought something from AshleyFurniture.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request, please call Customer Care at 866-436-3393 or message us.  We will then review and verify the price adjustment request. AshleyFurniture.com has the final decision for matching an online price.

The following limitations apply:

• The item must be identical, (e.g., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request.
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors
• Prices as a result of pickup discounts
• Black Friday, Cyber Week and any special/holiday promotions are excluded

All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping, White Glove Delivery or Doorstep Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.

At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax exempt from many of our Ashley Store retail locations throughout the country.

Locate a store

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also accept financing offered by Synchrony and Concora Credit and leases from Acima Leasing. Click here to  learn more .

You can pay for online purchases using an Ashley Advantage™ credit card/account issued by Synchrony or Concora Credit.  Apply for credit here . If you already have an Ashley Advantage™ card/account through Synchrony or Concora Credit or have a lease with Acima Leasing, you can use it online. We are unable to accept Ashley Store cards issued by other financial providers.

For standard shipping, your credit card will be charged on the date the order ships.

For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.

Yes. Read details about our current  financing promotions.

We do not have an online layaway, however, your local Ashley Store may offer this service.  Locate a Store .

These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as Ashley has no control over the grace period for releasing authorized funds, particularly debit card funds.

Yes.  Pay your Ashley Advantage™ credit card bill issued by Synchrony Financial here.

A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as ASHLEYFURNITURE.com order), then submit a final charge later (such as when your ASHLEYFURNITURE.com order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.

Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.

1.  Ashleyfurniture.com will request one authorization against your credit card per order confirmation number.  The sum of the authorizations will equal the total of your order.
   
2. If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.

The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. Ashleyfurniture.com is not responsible for these pending authorizations.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

Ashley values your feedback!

When writing your review, please consider the following guidelines:

• Focus on the product you purchased.
• Provide details about why you liked or disliked a product
• All submitted reviews are subject to the terms set forth in our Terms of Use

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

• Obscenities, discriminatory language, or other language not suitable for a public forum
• Advertisements, “spam” content, or references to other products, offers, or websites
• Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
• Critical or spiteful comments on other reviews posted on the page or their authors

Please contact our Customer Care with feedback or concerns about pricing, ordering, delivery, or other issues.

Enjoy writing your review!

Extend protection plans are service contracts that provide customers with additional protections such as coverage for accidental damages that fall outside the scope of the manufacturer’s warranty. Extend protection plans do not replace the manufacturer’s warranty, but augment coverage for customers and extend protection after the expiration of the manufacturer’s warranty.

Extend provides easy-to-use product protection above and beyond the manufacturer’s warranty, so you can enjoy your purchases without having to worry.

Covered products include indoor and outdoor furniture, area rugs, mattresses, electronics, and power bed bases. Read the terms and conditions for specific coverage details.

Making a claim is easy: Have your sales receipt and pre-registered
Protection Plan document, call GBS Enterprises at 1-877-800-2080 or visit https://protectall.gbsent.com/ , and answer a few questions.

What is covered

What is not covered

Terms and Conditions documentation:

• Furniture protection plans

• Outdoor protection plans

• Adjustable mattress base protection plans
  
  

Some items are not eligible for coverage, including lamps, accent pieces, and decorative accessories. Read the  terms and conditions for more details.

Extend protection plans can be purchased at Ashley Furniture, either in-store or online, simultaneous to your purchase of the covered furniture.

Extend will send you a welcome email with an overview of your product protection, as well as a link to log in to your account. No need to register your plan; once you’ve purchased your protection, you’re set!

Contact Extend online 24/7 to file a claim. Most issues are processed in minutes. For further help, email support@extend.com or call (877) 248-7707 Monday-Friday, 9am-8pm EST and Saturday 9am-2pm EST.

Login to your account online to file a claim and find plan information.

You can submit a claim to your protection plan provider on their website or app, or you can call their customer service at their phone number listed on your protection plan certificate. Please check the paperwork that came with your sale to verify who your protection plan provider is. Below are links to the provider websites.

Extend: https://customers.extend.com/en-US/authentication

Reguard:  https://www.reguardprotection.com/

GBS:  https://portal.myprotectall.com/auth

Montage:  https://www.montagefs.com/consumer/

Guardsman: www1.guardsman.com/guardsman/claim/logIn.html

If you are unsure of you protection plan provider, please ask a chat agent to your right.

Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.

At this time, we cannot take orders over the phone. You may order on  ashleyfurniture.com or from  a Ashley Store near you .

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also accept financing offered by Synchrony and Concora Credit and leases from Acima Leasing. Click here to  learn more .

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

• Google Chrome (Preferred Browser)
• Safari
• Mozilla Firefox

Yes.  Apply for an Ashley Advantage™ credit card .

Yes. Read details about our current  financing promotions.

We do not have an online layaway, however, your local Ashley Store may offer this service.  Locate a Store .

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care at  866-434-3393 if anything requires correction.

Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed. If you have created an Ashley account when placing the order, go online and log into My Account , then click on Order History.

Guest order tracking is also available online; navigate your mouse to My Account at the top of the page, click Order Status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed online).

If you checked out as a guest, please call Customer Care at 866-436-3393, and we will be happy to assist. Have your confirmation number, email, and billing ZIP Code to use this service (confirmation number is located within your emailed order confirmation.)

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Standard Shipping - Please call Customer Care at 866-436-3393 for assistance. They will locate your order and see if it can be revised or canceled. If the product has already shipped, you may return it under our Return Policy .

White Glove Delivery or Doorstep Delivery –To change or cancel an order, call Customer Care at 866-436-3393. They will determine where your order is in the process and whether it can be revised or canceled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy .

If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.