Shipping

  • Q: How will my purchase be delivered?

    A:

    The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

    Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Items may require assembly. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather.

    In-Home Delivery - Ashleyhomestore.com will deliver larger items one of two ways: directly from an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service.

  • Q: How will my order arrive?

    A:

    You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

    Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships.

    Home Delivery – Ashleyhomestore.com will deliver larger items one of two ways: directly from an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service.

    After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

  • Q: What does “estimated delivery date” mean?

    A:

    For Standard Shipping items (smaller, lighter items via courier or mail) eligible for 1-day or 2-day delivery, you will see a “get it by” date on the product detail page and an “estimated delivery date” during checkout and in your order acknowledgement email. The “get it by” date and “estimated delivery date” indicate when we expect to fulfill your order based on our product availability and delivery capacity at that moment. Changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, such as a strike, natural disaster, or inclement weather, may delay delivery of your order.

    For In-Home Delivery orders, typically around two business days after purchase, the delivery service will contact you and schedule a delivery date and time at your convenience.

  • Q: How do 1-day and 2-day shipping work?

    A:

    Select Standard Shipping items in select ZIP codes are eligible for 1-day or 2-day shipping. If an item is eligible for 1-day or 2-day shipping, it will be noted on the product detail page, in the shopping cart, and the check out page. If you place your order before the cut off time (typically 12 p.m. local time in the destination to which you’re shipping, but that may vary depending on item location), then the estimated delivery date for the order will be:

    —If 1-day shipping is available for the order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier.

    —If 2-day shipping is available for the order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier.

    Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather.

  • Q: How do I know when my items are arriving?

    A:

    For Standard Shipping items arriving via UPS: a tracking notification will be emailed to you as soon as order leaves warehouse. The email contains information on how to track your order until it arrives.

    In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

  • Q: What items qualify for Free Shipping?

    A:

    Free shipping applies to all Standard Shipped items delivered within the 48 contiguous United States. Read our standard shipping details including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded.

  • Q: How are shipping and handling charges calculated?

    A:

    We are pleased to offer free Standard Shipping (small parcels) within the 48 contiguous United States. Read our standard shipping details, including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded.

    In-Home Delivery Fees

    In-Home Delivery fees are established by the team delivering your order: the individual Ashley HomeStore or Ashcomm LLC. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

  • Q: Is rush delivery available?

    A:

    Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart.

  • Q: How is sales tax charged?

    A:

    All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping/In-Home Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.

  • Q: I’m a Tax Exempt Organization or Reseller, how do I make a purchase without paying sales tax?

    A:

    At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax exempt from many of our Ashley HomeStore retail locations throughout the country.

    Locate a store.

  • Q: Can orders be shipped to a P.O. Box?

    A:

    Due to the size of our items, P.O. Box delivery is not available.

  • Q: Do you deliver to all 50 states?

    A:

    Standard Shipping orders can be delivered to all 50 states. For items requiring In-Home Delivery, use our Store Locator to find an Ashley HomeStore near you.

  • Q: Can orders be shipped internationally?

    A:

    Not yet, however, we do have many Ashley HomeStores located around the globe; Find a store.

  • Q: Are there Ashley HomeStores outside of the U.S.?

    A:

    Yes, there are many Ashley HomeStores located around the globe. Locate a store.

  • Q: What if I receive a wrong order or item?

    A:

    If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).

  • Q: What if I receive an incomplete order?

    A:

    In order to serve you as quickly as possible, items will ship as available and many times are sent using different delivery methods. It is common for Standard Shipping items to arrive separately. Items may require assembly. Larger In-Home Delivery items will also arrive in a separate time frame. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).

  • Q: Why am I receiving the order in separate boxes?

    A:

    Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).

  • Q: How do I measure for fit & ease of delivery?

    A:

    To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.

  • Q: How should I prepare for delivery day?

    A:

    In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.

  • Q: Can the delivery team take away my existing furniture?

    A:

    Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.

  • Q: How can I check the delivery status of my Ashley HomeStore purchase?

    A:

    Online Purchases

    After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.

    Standard Shipping - As soon as an order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

    In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by clicking here.

    In-Store Purchases

    Contact the Ashley HomeStore where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Locate a store.

  • FAQs Threshold Delivery

  • Q: What is threshold delivery?

    A:

    Threshold delivery is an exciting new level of delivery service that allows our customers to have more options for home delivery. With threshold delivery, furniture in its original packaging will be dropped off inside your doorway or garage. This delivery service does not include assembly, placement in the room of choice or disposal of all packaging materials.

  • Q: What happens if I damage my furniture while I am assembling?

    A:

    Unfortunately Ashley Furniture’s protection plan does not cover that type of damage. You will be responsible for any damage that results from your assembly of the furniture.

  • Q: What happens if furniture in the box does not fit through my door?

    A:

    If furniture does not fit through your doorway then it must be placed inside a secured garage. Drivers will not be allowed to leave furniture outside.

  • Q: What happens if I live on the 2nd, 3rd or higher floor?

    A:

    We will still deliver your furniture inside your doorway or garage.

  • Q: Will I need special tools to assemble my furniture?

    A:

    We recommend that you have both a Phillips head and a flat head screwdriver or an electric drill with those bits. A hex key is provided in the hardware packages of boxes.

  • Q: What happens if I change my mind after I ordered threshold and now I want the premium delivery service?

    A:

    You will need to come to the store or call to pay the difference first, as there will be a delivery fee difference from threshold to premium.