A message from our CEO
Dear Ashley Customers,
As we approach the end of 2020, we as an organization have reflected on the last several months. This has been a
challenging year for all of us, but also one of growth and learning in many areas. We truly appreciate the
support and patience you have given us this year while we’ve adapted our company to a new way of doing
business.
Ashley has always placed a priority on the well-being of our team members, customers and the communities that we
serve. With the coronavirus (COVID-19) pandemic taking its toll on the world this year, we implemented new
procedures and safety measures to ensure we do our part in stopping the spread. Our Ashley HomeStores have
reopened, per local regulations, and have continued to be diligent with safety and sanitation procedures. Common
areas, restrooms, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected
with increased frequency throughout the day. We’ve asked our team members to stay home if they are sick, wash
their hands frequently, use hand sanitizer, clean their personal work spaces, and otherwise to exercise
precautionary measures.
To learn more about how we are keeping our team and customers safe, see what we
are doing with store cleanliness
and our precautions with furniture delivery.
As we observe the communities we call home, we can’t help but see the impact the pandemic has had on a large
portion of our population; basic needs not being met for many individuals, such as a bed to sleep on and food to
eat. We are humbled, as a company, to be able to donate some of these essentials to organizations that are
working to help get those individuals and families the assistance needed. Ashley has made some remarkable
efforts to aid our communities throughout the country, including:
- Donation of over 4.4 Million meals through Feeding America.
- Donation of over 1,200 meals in partnership with local restaurants.
- Donation of thousands of Ashley manufactured medical gowns for hospitals.
- Transportation of essential goods, comprised of medical supplies, masks, grocery items, water, agricultural supplies and more.
- Donation of over 1,200 mattresses and hundreds of bed frames to various children’s organizations, churches, medical shelters and non-profit organizations throughout the nation.
We strive to provide a clean and safe store environment for our customers every day. Your health and welfare while shopping at Ashley, and receiving delivery of your furniture, is our top priority. We hope you continue to shop with confidence and we look forward to your visit. We understand not everyone is ready to get back out in person, so we also invite you to shop on our website and mobile app.
From our family to yours, we wish you a wonderful holiday season – though the celebrations may look different. Thank you for your continued loyalty.
Regards,
Todd Wanek
President & CEO
Ashley Industries, Inc.
Regarding Store Closures
For 75 years, Ashley has brought the love of home to all our customers and communities. With
coronavirus’s (COVID-19) ever-changing difficulties, we’re vigilantly monitoring the situation and
following all precautions recommended by the Centers for Disease Control and Prevention (CDC) and the
World Health Organization (WHO).
Our goal was for each independently owned Ashley to continue
to serve both their local communities as well as their store associates as long as they could do so
safely.
However, at this time, we will be embracing our local government’s recommendation by closing
select Ashley locations in an effort to help protect the places we all call home.
The safety
of our communities and our associates, above all, is most important to us.
Should you still be in need
of home furnishings, bedding, mattresses, home office furniture or other necessities for our new
reality, you can still shop for your home, from the comfort of home, online at ashleyhomestore.com or
through our mobile app.
Deliveries of our products are currently on schedule as best they can be and our
drivers and professional delivery associates have been educated and trained on best practices to deliver
your order in the safest way possible. Also, should you prefer, we can deliver your purchase to your
front door and leave the packages outside for you to bring in at your leisure.
Click for more
information on your local HomeStore >
A message from our Financing Partners
Synchrony
To Our Synchrony Cardholders
We are aware that some of our customers may experience financial hardship as a result of COVID-19. If you’re
affected by COVID-19, please reach out to Synchrony for assistance that may be available to you.
During this time, we encourage you to use Synchrony’s digital tools and other resources for fastest access
to your accounts and to discuss how Synchrony may be of assistance. Please visit MySynchrony.com or download
the My Synchrony Mobile App where you can access important information, make payments and service your
account anytime, anywhere. If you haven’t yet enrolled for online access, you can do so here: MySynchrony.com.
You may also service your account through the Ashley Mobile App.
Synchrony encourages all cardholders to check their website MySynchrony.com and social
channels (Twitter: @Synchrony and Facebook: Facebook.com/SynchronyFinancial) for further updates. As always,
thank you for being a loyal customer.
Genesis
At Genesis FS Card Services, the health and well‐being of our customers, team members, and communities is
our top priority. We understand the concern and uncertainty you may be experiencing surrounding the
coronavirus (COVID‐19) and are committed to being responsive to the needs of our customers and team members
as the situation continues to evolve.
We strongly encourage you to use our digital tools and other resources for self‐service management and
Account access. You can access your Account online by visiting our account management website at www.mygenesiscredit.com. From there, you can make payments, check
balances, and more. It’s easier and faster to manage your Account digitally, especially given that call wait
times may be longer than usual. If you have not enrolled in online access, it only takes a few minutes: www.mygenesiscredit.com
As always, the health, safety, and well‐being of our customers, associates, and our communities is at the
forefront of what we are doing. We continue to take the pulse of this ever evolving situation and are here
to assist our customers as needed. For additional information about COVID‐19 visit the Centers for Disease
Control at cdc.gov.
Progressive
Progressive Leasing is monitoring the latest news about coronavirus (COVID-19). The safety and well-being of
their customers, employees, and partners is of the utmost importance to Progressive Leasing, and they are
committed to ensuring your experience remains consistent during this period of uncertainty.
Please note, when contacting Progressive Leasing’s Customer Support, due to the unprecedented nature of the
current situation, response times may be longer than usual. Keep in mind that you may still access your
account anywhere, at any time, with the Progressive Leasing mobile app or via their website at progleasing.com. From
your account you can make payments, view your payment schedule, and review your lease options.
If you have been personally affected by the coronavirus, Progressive Leasing is available to assist.
customersupport@progleasing.com
Customer Service: 877.898.1970
Phone: 877.898.1970
Hours
Monday – Friday: 10 am – 7 pm EST
Saturday: 10 am – 6 pm EST