Ashley Return Policy

Delivery Methods

The size and weight of your online purchase are factors that help determine the most efficient delivery method.

Standard Shipping

We ship smaller, lighter items via courier or mail (e.g., UPS or Fed Ex). Items may require assembly. You’ll receive notification as soon as the order ships. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. We encourage you to review the shipping fees listed in the shopping cart prior to submitting your order.

No-Hassle Delivery + Assembly

If you select No-Hassle Delivery + Assembly, your items will be delivered, set in your room of choice and, if necessary, assembled. Packing materials will be removed. The delivery team will not move or take away existing furniture or furnishings. To prepare for your delivery, please check out our pre-delivery tips . You will be contacted within two days of placing your order to schedule delivery.

No-Hassle Delivery + Assembly fees fees are established by the team delivering your order and may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: Additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

Please arrange for an adult to be present when the truck arrives. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. Delivery personnel will not carry furniture up more than 3 flights of stairs. You may incur an additional fee if no one is home when the delivery team arrives. If delivery does not take place within 14 days of the original scheduled delivery date, the order may be treated as a canceled order.

Doorstep Delivery

If you select Doorstep Delivery, your items will be delivered in their original packaging to your doorstep. For apartment or condominium delivery, items will either be placed outside your unit, in the building’s lobby, or at the property’s office. An individual 18 years of age or older must be present to accept and sign, which acknowledges you received the items, inspected them, and found them in good condition. This service does not include assembly, setup, or removal of packing materials. Delivery personnel will not carry furniture up more than 3 flights of stairs.

Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases.

Direct Ship

If your items are Direct Ship, they will ship directly from the vendor to you. This service does not include assembly, setup, or removal of packing materials.

Merchandise Pickup

Merchandise Pickup is available at participating locations only. If you select Merchandise Pickup, your items will be made available for pickup by you at one of our locations or warehouses. We may assist you in loading your items, but it is your responsibility to ensure items are properly loaded and secured. If your items are not available at the time of sale, we will notify you when they are ready for pick-up. At pickup, you will sign an acknowledgment that you received the items, inspected them, and found them to be in good condition.

Change or Cancellation

Order Change or Cancellation. You may change or cancel your order (except for special orders or monogrammed or personalized items or standard ship or direct ship items that have already shipped) up to 48 hours before your scheduled delivery time. Additional amounts owed from an order change must be paid in full prior to scheduling delivery. Refunds are made based on the payment method used at the time of purchase. Refunds for purchases paid by cash or check will be paid by check. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees.

Online Purchase Return Policy

Standard Shipping Items
⁠ If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. We accept the return of Standard Shipping item(s) within 30 days of delivery (please note return shipping fees may apply). To report delivery damage or make a return, call Customer Care at 866-436-3393. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

No-Hassle Delivery + Assembly and Doorstep Delivery For Items Ordered Online
⁠ Please inspect your items on delivery. For any item that you received damaged or with a manufacturer’s defect, we will work with you to repair, replace, or pick-up the item if you contact Customer Care at the phone number on your emailed order confirmation within 72 hours of delivery. Otherwise, ALL SALES ARE FINAL.

Return Requirements
⁠ In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the No-Hassle Delivery + Assembly).

We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within 72 hours after delivery.

Mattresses and Foundations
⁠ Returns on mattresses or foundations are controlled by the manufacturer’s warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds
⁠ The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.

In-Store Purchase Return Policy:

If you purchased in a store, check the terms and conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store’s phone number is located on your receipt or on our store locator .

For additional details on the offers on this page, click here to learn more.

0% interest for 72 months‡‡ - In-store Only
⁠On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations from 4/29/2025-6/2/2025. Equal monthly payments required for 72 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.

^‡‡Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

24 Months Special Financing‡* - Online Only
⁠ On online purchases of $999 or more made with your Ashley Advantage® Synchrony credit card. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 24 Months. Minimum monthly payments required.

^‡*Qualifying purchase amount must be on one receipt. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/16/24: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. A promo fee will be charged equal to 2% of the amount financed on an equal payment no interest promotion of 18 months or more. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

$1 to Start‡^
^{‡^}“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.

Shop without using credit5
⁵Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.