Emergency Preparedness

Ashley Furniture HomeStore on COVID-19


A message from our CEO


Dear Ashley Customers,

Thank you for your business throughout the years. Over the past 75 years in business, Ashley has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.

We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being. I want to personally share the extra sanitation processes we are taking in our Ashley HomeStores and with our delivery professional, in-home technicians and our customer care specialists to ensure the health and safety of our team members, customers and communities.

SHOPPING OUR HOMESTORES
We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. Common areas, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. Also, we have increased the restroom cleaning and disinfecting cycles. See what we are doing with store cleanliness

CONNECTING WITH OUR TEAM MEMBERS
We have educated our Store Associates and Customer Care Specialists on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping, home delivery or in-home technician appointment.

PREPARING YOUR FURNITURE
In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.

RECEIVING DELIVERY OF YOUR FURNITURE
For Home Deliveries and In-Home Technician Appointments, our teams are also taking extra measures as well to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between each delivery or appointment and they will be regularly disinfecting their interiors and outside handles of their vehicles. See precautions we are taking with furniture delivery

OUR ASHLEY HOMESTORE CUSTOMERS
Each of our teams have been coached on these extra preventative measures and they will be submitting check lists daily to executive management ensuring they comply with our newly developed sanitation standards.

Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.

Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your Ashley experience with confidence. We welcome you to visit one of our HomeStore locations. You can also shop our style, selection, and value online via our website and mobile app.

Thank you for your continued loyalty to Ashley, as we experience these changes together.

Regards,

Todd Wanek
President & CEO




Regarding Store Closures


For 75 years, Ashley HomeStore has brought the love of home to all our customers and communities. With coronavirus’s (COVID-19) ever-changing difficulties, we’re vigilantly monitoring the situation and following all precautions recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Our goal was for each independently owned Ashley HomeStore to continue to serve both their local communities as well as their store associates as long as they could do so safely.

However, at this time, we will be embracing our local government’s recommendation by closing select Ashley HomeStore locations in an effort to help protect the places we all call home.

The safety of our communities and our associates, above all, is most important to us.

Should you still be in need of home furnishings, bedding, mattresses, home office furniture or other necessities for our new reality, you can still shop for your home, from the comfort of home, online at ashleyhomestore.com or through our mobile app.

Deliveries of our products are currently on schedule as best they can be and our drivers and professional delivery associates have been educated and trained on best practices to deliver your order in the safest way possible. Also, should you prefer, we can deliver your purchase to your front door and leave the packages outside for you to bring in at your leisure.

Click for more information on your local HomeStore >



A message from our Financing Partners


Synchrony

To Our Synchrony Cardholders

We are aware that some of our customers may experience financial hardship as a result of COVID-19. If you’re affected by COVID-19, please reach out to Synchrony for assistance that may be available to you.

During this time, we encourage you to use Synchrony’s digital tools and other resources for fastest access to your accounts and to discuss how Synchrony may be of assistance. Please visit MySynchrony.com or download the My Synchrony Mobile App where you can access important information, make payments and service your account anytime, anywhere. If you haven’t yet enrolled for online access, you can do so here: MySynchrony.com. You may also service your account through the Ashley HomeStore Mobile App.

Synchrony encourages all cardholders to check their website MySynchrony.com and social channels (Twitter: @Synchrony and Facebook: Facebook.com/SynchronyFinancial) for further updates. As always, thank you for being a loyal customer.

Genesis

At Genesis FS Card Services, the health and well‐being of our customers, team members, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID‐19) and are committed to being responsive to the needs of our customers and team members as the situation continues to evolve.

We strongly encourage you to use our digital tools and other resources for self‐service management and Account access. You can access your Account online by visiting our account management website at www.mygenesiscredit.com. From there, you can make payments, check balances, and more. It’s easier and faster to manage your Account digitally, especially given that call wait times may be longer than usual. If you have not enrolled in online access, it only takes a few minutes: www.mygenesiscredit.com

As always, the health, safety, and well‐being of our customers, associates, and our communities is at the forefront of what we are doing. We continue to take the pulse of this ever evolving situation and are here to assist our customers as needed. For additional information about COVID‐19 visit the Centers for Disease Control at cdc.gov.

Progressive

Progressive Leasing is monitoring the latest news about coronavirus (COVID-19). The safety and well-being of their customers, employees, and partners is of the utmost importance to Progressive Leasing, and they are committed to ensuring your experience remains consistent during this period of uncertainty.

Please note, when contacting Progressive Leasing’s Customer Support, due to the unprecedented nature of the current situation, response times may be longer than usual. Keep in mind that you may still access your account anywhere, at any time, with the Progressive Leasing mobile app or via their website at progleasing.com. From your account you can make payments, view your payment schedule, and review your lease options.

If you have been personally affected by the coronavirus, Progressive Leasing is available to assist.
customersupport@progleasing.com
Customer Service: 877.898.1970
Phone: 877.898.1970
Hours
Monday – Friday: 10 am – 7 pm EST
Saturday: 10 am – 6 pm EST