FAQ

Get Answers To Common Questions


The Company

  • What is the relationship between Ashley Furniture Industries and Ashley HomeStore retail furniture stores?

    All Ashley HomeStore retail furniture stores are independently owned and operated. Ashley HomeStore leverages Ashley Furniture Industries-leading brand products and services to provide the highest level of service at each step in the customer's shopping journey.

  • Is Ashley Furniture Industries listed on the NY Stock Exchange? Can I buy stock?

    Ashley Furniture Industries is a privately owned company. Therefore, you cannot purchase stock.

  • How can I apply for a job at Ashley Furniture Industries?

    Click here for information regarding current job openings at Ashley Furniture Industries, Inc. You may also submit an online application.

    If you are interested in employment at an Ashley HomeStore furniture retail store, please contact the individual store.

    The Ashley Furniture Industries' Find a Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

  • Does Ashley Furniture Industries charge a job application fee?

    No.

  • Does Ashley Furniture Industries employ accounts receivable people who work from home over the Internet?

    No and never has used this method to collect accounts receivable.

  • Does Ashley Furniture Industries require employees to cash checks received from customers or clients?

    No, Ashley Furniture Industries' invoices clearly state where payments are to be sent. They are never sent to a home address.

  • Does Ashley Furniture use mass email to solicit employment?

    No. Applications are taken in person, on ashleyfurniture.com web site, on other employment sites, by mail, or via email.

The Furniture

  • Where can I find the dimensions of a piece of furniture?

    Dimensions can be seen on the Product detail page in the description area.

  • How should I clean my upholstery?

    Our upholstery products have a tag located under one of the seat cushions or under the unit itself. The tag shows a universal cleaning code. Click here for an explanation of the codes

  • Can I buy an extra table leaf?

    We cannot sell a table leaf separately from the table. Each leaf is cut when the table is made; therefore additional leaves are not available.

  • What is the difference between King size and California King size beds?

    California King size is 4"" longer and 4"" narrower than King size.

  • What is DuraPella®?

    DuraPella® is a high-tech fabric that is a breakthrough in comfort. DuraPella® consists of 100% MicroDenier Polyester Suede, which gives you the subtle look and elegant feel of suede, yet is durable and stain-resistant... the best of both worlds! Everyday spills like coffee, wine and even ball point pen are cleaned easily and effectively with a mixture of low PH balance liquid soap and water. You can enjoy luxury in everyday living with DuraPella®!

  • Is there a way to touch up the finish on my furniture?

    Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers that are made especially for furniture work well in touching up most flaws.

  • I need assembly instructions for my furniture. Where can I get them?

    If the item(s) you purchased require assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please submit the following information: a copy of your original sales receipt, your name, fax number or mailing address and the model number(s) you need to assemble. You may fax your request to 800-856-4976 or mail it to:

    Ashley Furniture Ind., Inc.
    Attn: Consumer Affairs
    One Ashley Way
    Arcadia, WI 54612

Purchasing Our Products

  • How do I find my nearest Ashley HomeStore or retailer?

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

  • Why are there no prices shown on your web site?

    Ashley Furniture Industries (ashleyfurniture.com) web site is a manufacturer's web site designed to showcase our furniture products. Prices are not shown on this site because Ashley HomeStore is a retail chain of independently owned and operated stores. To obtain pricing please visit your nearest Ashley HomeStore or retailer.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

  • I have a question about the delivery status of my furniture. How can I get help?

    Since the store where you purchased your furniture is independently owned and operated, we are unable to access their delivery information. The Ashley HomeStore retail furniture store or retailer can contact their Ashley Furniture Industries customer relations manager for delivery status information.

  • How can I find out which stores carry a specific item?

    Ashley HomeStore retail furniture stores and retailers are independently owned and operated. We do not have access to their inventory.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

  • Can I get an Ashley Furniture Industries catalog?

    Unfortunately, we do not have catalogs or brochures that can be sent directly to consumers. Our catalogs are available for viewing at authorized Ashley HomeStore retail furniture stores and retailers.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

  • Can I buy factory direct?

    Unfortunately, we do not sell directly to the general public. We sell to Ashley HomeStore retail furniture stores and retailers.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

  • Do you have financing plans?

    Each Ashley HomeStore retail furniture store and retailer is independently owned and operated, therefore, stores may offer a variety of financing options. Ashley Furniture Industries does not offer financing directly to consumers.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

  • Do you take custom orders?

    Due to the large quantity of furniture we produce, we do not take custom orders. However, we do have a wide variety of styles in our dynamic product line. To find a style that will complement your home, you may want to visit a local Ashley HomeStore retail furniture store or retailer.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

The Warranty

  • I have a question about a warranty. How can I get help?

    Click here for claim procedure

  • How can I get a refund or exchange my furniture?

    Each authorized Ashley HomeStore and retailer is independently owned and operated. Each store sets its own policies regarding returns and exchanges. Please contact the store where you purchased your furniture.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.

The Website

  • Is everything Ashley Furniture Industries makes shown on the website?

    The Ashley Furniture Industries (ashleyfurniture.com) website is designed to showcase a wide variety of our dynamic product line. The site does not feature every style. You may want to visit your nearest Ashley HomeStore retail furniture store or retailer to view more furniture or to browse through their full color catalog.

    The Ashley Furniture Industries' Find A Retailer will help you find the nearest Ashley HomeStore retail furniture store or retailer.