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PURCHASING THE PRODUCT
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Q: Where can I find the dimensions of a piece of furniture?

Dimensions can be seen on the Product detail page as a Tool-tip on the image for the furniture item by placing the mouse over the image. Please click here for an example.

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Q: Why are there no prices shown on your web site?

The ashleyfurniture.com web site is a manufacturer's web site designed to showcase our furniture products. Prices are not shown on this site because Ashley Furniture HomeStores and dealers are independently owned and operated. To obtain pricing please visit your nearest Ashley Furniture HomeStore or dealer.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: What is the relationship between Ashley Furniture Industries and Ashley HomeStores?

All Ashley Furniture HomeStores are independently owned and operated. Their affiliation with Ashley Furniture Industries are as Licensees through a licensed operating agreement.

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Q: I have a question about the delivery status of my furniture. How can I get help?

Since the store where you purchased your furniture is independently owned and operated, we are unable to access their delivery information. The Ashley Furniture HomeStore or dealer can contact their Ashley customer relations manager for delivery status information.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: How can I find out which stores carry a specific item?

Ashley HomeStores and dealers are independently owned and operated. We do not have access to their inventory.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: Can I get an Ashley Furniture catalog?

Unfortunately, we do not have catalogs or brochures that can be sent directly to consumers. Our catalogs are available for viewing at authorized Ashley Furniture HomeStores and dealers.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: How can I get a refund or exchange my furniture?

Each authorized Ashley Furniture HomeStore and dealer is independently owned and operated. Each store sets their own policies regarding returns and exchanges. Please contact the store where you purchased your furniture.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: Can I buy factory direct?

Unfortunately, we do not sell directly to the general public. We sell to authorized Ashley Furniture HomeStores and dealers.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: Do you have financing plans?

Each authorized Ashley Furniture HomeStore or dealer is independently owned and operated, therefore, stores may offer a variety of financing options. We do not offer financing directly to consumers from the Ashley corporation.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: How should I clean my upholstery?

Our upholstery products have a tag located under one of the seat cushions or under the unit itself. The tag shows a universal cleaning code. Click here for an explanation of the codes.

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Q: Do you take custom orders?

Due to the large quantity of furniture we produce, we do not take custom orders. However, we do have a wide variety of styles in our dynamic product line. To find a style that will complement your home, you may want to visit a local Ashley HomeStore or dealer.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: Can I buy an extra table leaf?

We cannot sell a table leaf separately from the table. Each leaf is cut when the table is made; therefore additional leaves are not available.

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Q: What is the difference between King size and California King size beds?

California King size is 4"" longer and 4"" narrower than King size.

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Q: Is everything Ashley makes shown on the website?

The ashleyfurniture.com website is designed to showcase a wide variety of our dynamic product line. The site does not feature every style. You may want to visit your nearest Ashley Furniture HomeStore or authorized dealer to view more furniture or to browse through their full color catalog.

The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: Is Ashley Furniture listed on the NY Stock Exchange? Can I buy Ashley stock?

Ashley Furniture is a privately owned company. Therefore, you cannot purchase Ashley stock.

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Q: How can I apply for a job at Ashley Furniture?

Click here for information regarding current job openings at Ashley Furniture Industries, Inc. You may also submit an online application.

If you are interested in employment at an Ashley Furniture HomeStore, please contact the individual store.


The Ashley Furniture Where To Shop tool will help you find the nearest Ashley Furniture HomeStore or dealer.


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Q: What is DuraPella®?

DuraPella® is a high-tech fabric that is a breakthrough in comfort. DuraPella® consists of 100% MicroDenier Polyester Suede, which gives you the subtle look and elegant feel of suede, yet is durable and stain-resistant... the best of both worlds! Everyday spills like coffee, wine and even ball point pen are cleaned easily and effectively with a mixture of low PH balance liquid soap and water. You can enjoy luxury in everyday living with DuraPella®!

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Q: Is there a way to touch up the finish on my furniture?

Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers that are made especially for furniture work well in touching up most flaws.

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Q: Does Ashley Furniture employ accounts receivable people who work from home over the Internet?

No and never has used this method to collect accounts receivable.

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Q: Does Ashley Furniture require employees to cash checks received from customers or clients?

No, Ashley's invoices clearly state where payments are to be sent. They are never sent to a home address.

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Q: Does Ashley Furniture charge a job application fee?

No.

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Q: Does Ashley Furniture use mass email to solicit employment?

No. Applications are taken in person at Ashley facilities, on line on the Ashleyfurniture.com web site, on other employment sites, by mail, or via email.

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Q: I need assembly instructions for my furniture. Where can I get them?

If the item(s) you purchased require assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please submit the following information: a copy of your original sales receipt, your name, fax number or mailing address and the model number(s) you need to assemble. You may fax your request to 800-856-4976 or mail it to:

Ashley Furniture Ind., Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

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Q: How can I contact Ashley Furniture?

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